Prohibited Items
For safety reasons and to maintain our equipment, there are certain items we cannot accept for cleaning. Please review this list before sending your laundry.
Important Safety Notice
Including prohibited items in your laundry can lead to:
- Damage to your other garments
- Damage to our equipment
- Safety hazards for our staff
- Environmental concerns
- Possible additional charges or refusal of service
Hazardous Materials
Flammable Substances
Items contaminated with gasoline, cooking oil, paint thinner, motor oil, car grease, or any other flammable liquids or substances.
Chemical Contaminants
Clothing with pesticides, chemicals, bleach, solvents, or any toxic substances that could harm other items or our staff.
Medical/Biological Waste
Items contaminated with blood, bodily fluids, medical waste, or any biohazardous materials.
Medication Residue
Clothing or fabrics with medication residue or medical ointments that could be transferred to other items.
Special Materials
Leather & Suede
Leather jackets, pants, suede items, or any garments containing significant leather trim may require specialized cleaning methods not available in our standard service.
Beaded & Sequined Items
Heavily beaded or sequined garments may be damaged in our washing machines and could damage other clothing.
Hand-Wash Only Items
Very delicate fabrics marked "hand wash only" that could be damaged in our machines. This includes silk, cashmere, and wool not marked as machine washable.
Water-Resistant Fabrics
Items with waterproof or water-resistant coatings that could trap water and damage our equipment (e.g., certain raincoats, specialty outerwear).
Household Items
Heavy Household Items
Carpets, rugs, heavy curtains, and other bulky household items that exceed our machine capacity or require specialized cleaning.
Feather-Filled Items
Feather pillows, heavy down comforters, or items with significant feather content that could be damaged or damage our equipment.
Pet Items
Pet beds, toys, or items heavily soiled with pet hair that could contaminate other customers' items or damage our equipment.
Footwear
Most shoes, boots, and other footwear require specialized cleaning methods and could damage our equipment.
Valuables & Personal Items
Valuable Items
Clothing or items with sentimental value, historical significance, or exceptionally high monetary value that cannot be replaced.
Vintage/Antique Items
Vintage or antique clothing that requires specialized conservation methods or could be damaged in standard washing.
Not Sure About an Item?
If you're unsure whether we can clean a particular item, please contact us before including it in your laundry. We're happy to advise on specific cases and may be able to recommend alternatives for items we cannot accept.
Need More Information?
We're here to help make your laundry experience as smooth as possible. If you have questions about our service or need assistance, please reach out.