Frequently Asked Questions
Here are some of the most frequently asked questions about our laundry services.
General Questions
Using myLaundry is simple! Just send us a "Hi" via WhatsApp to 030 290 8459. We'll respond with laundry options, and then you can share a picture of your laundry. Our AI will calculate your bill automatically. Once confirmed, we'll pick up your clothes, wash them, and deliver them back to you within 24 hours.
We currently provide pickup and delivery services in major areas of Accra. Send us a WhatsApp message with your location, and we'll confirm if we service your area. We're constantly expanding our coverage to reach more neighborhoods!
Our standard turnaround time is 24 hours from pickup to delivery. For rush orders, we offer express service options that can be arranged via WhatsApp when you place your order.
Our Services
We handle all types of regular clothing, bedding, towels, and household items. We also offer specialized dry cleaning services for suits, dresses, and delicate fabrics. If you have special requirements or questions about specific items, just ask us on WhatsApp.
Our standard service delivers your items within 24 hours. For urgent requests, we do offer express same-day service at an additional fee, subject to availability and time of order placement. Contact us via WhatsApp to inquire about same-day options.
We use high-quality, eco-friendly detergents that are gentle on fabrics but tough on stains. If you have allergies or specific detergent preferences, let us know when you place your order, and we'll accommodate your needs.
Delicate fabrics receive special care from our trained staff. We follow manufacturer care instructions and use appropriate cleaning methods for silk, wool, cashmere, and other sensitive materials. Let us know when submitting your order if you have items requiring special attention.
Yes, for safety reasons and to protect our equipment, there are certain items we cannot accept. These include items contaminated with hazardous materials, some leather and suede items, heavily beaded garments, and certain household items. Please see our Prohibited Items page for a complete list.
Pricing & Payment
Our pricing is based on the number and type of items. Simply send us a picture of your laundry through WhatsApp, and our AI system will instantly calculate the cost. There are no hidden fees, and the pickup and delivery service is included in the quoted price.
We offer multiple payment options including mobile money, credit/debit cards, and cash on delivery. You can choose your preferred payment method when placing your order through WhatsApp.
Yes, we offer loyalty rewards for regular customers. After your fifth order, you'll automatically receive a 10% discount on all future orders. We also run seasonal promotions that we announce through WhatsApp and social media, so make sure to follow us!
Basic stain removal is included in our standard service. For stubborn or specialized stains, there may be an additional cost which will be communicated to you before we proceed with the treatment. We'll always consult you if we encounter a challenging stain that requires extra attention.
Our Policies
We take utmost care with your garments. In the rare event that an item is damaged or lost, please contact us within 48 hours of delivery. We have a compensation policy in place and will work with you to resolve the issue promptly.
Yes! We offer weekly, bi-weekly, or monthly scheduled pickups for regular customers. Setting up a recurring schedule ensures you never run out of clean clothes and may qualify you for loyalty discounts. Contact us via WhatsApp to set up your personalized schedule.
No problem! You can arrange for someone else to handle the pickup or delivery, or you can provide instructions for a safe place to leave your laundry. Our delivery team will follow your specified instructions. We also send notifications before arrival to ensure you're prepared.
We take your privacy seriously. All customer information is stored securely and is never shared with third parties. Our staff is trained to maintain confidentiality, and our systems comply with data protection regulations. You can view our full privacy policy by messaging "privacy" to our WhatsApp number.