Privacy Policy

1. Introduction

Welcome to myLaundry Services Ltd ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our laundry and dry-cleaning services via our website https://mylaundrynow.com ("Site") or mobile application ("App").

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We may collect and process the following categories of information:

2.1 Personal Information You Provide

• Account Registration: Name, email address, phone number, password, and delivery address.
• Service Bookings: Laundry preferences, special instructions, garment details, and pickup/delivery locations.
• Payment Information: Credit/debit card numbers, mobile money details, or other payment credentials (processed securely through third-party payment processors).
• Communications: Feedback, reviews, inquiries, or other messages you send us.

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Data: Pages viewed, time spent on our Site/App, clicks, navigation patterns, and search queries.
• Location Data: GPS coordinates, Wi-Fi access points, and cell tower data to provide accurate pickup/delivery services (with your consent).
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and gather analytics.

2.3 Third-Party Information

We may receive information from third-party services (e.g., social login providers, payment processors, or marketing partners) if you choose to integrate them with our services.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Create and manage your account.
• Process orders, schedule pickups/deliveries, and provide customer support.
• Communicate order status, updates, and notifications (via SMS, email, push notifications, or calls).

3.2 Payment Processing

• Facilitate secure transactions and prevent fraud.
• Issue invoices, receipts, and refunds.

3.3 Personalization and Improvement

• Tailor services based on your preferences and past orders.
• Analyze usage patterns to improve our Site, App, and services.
• Conduct research, testing, and development.

3.4 Marketing and Promotions

• Send promotional offers, discounts, newsletters, and surveys (you may opt-out anytime).
• Run contests, loyalty programs, and referral campaigns.

3.5 Legal and Safety Compliance

• Comply with applicable laws, regulations, and legal processes.
• Protect against fraud, abuse, and unauthorized access.
• Resolve disputes and enforce our Terms and Conditions.

4. Sharing and Disclosure

We do not sell or rent your personal information. However, we may share data in the following circumstances:

4.1 Service Providers

We engage third-party companies to perform services on our behalf (e.g., delivery partners, payment gateways, cloud hosting, analytics, customer support). These providers have access to your information only to perform specific tasks and are obligated to protect your data.

4.2 Legal Obligations

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government investigations).

4.3 Safety and Fraud Prevention

We may share data to investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to personal safety, or violations of our Terms.

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to:

• Remember your login credentials and preferences.
• Analyze Site/App traffic and user behavior.
• Deliver targeted advertisements and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our services. For more details, see our Cookie Policy (if available).

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data (e.g., SSL/TLS for data in transit).
• Secure authentication and access controls.
• Regular security audits and vulnerability testing.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

Request a copy of the personal data we hold about you and receive it in a structured, machine-readable format.

8.2 Correction

Update or correct inaccurate or incomplete information.

8.3 Deletion

Request deletion of your personal data, subject to legal or contractual retention requirements.

8.4 Restriction or Objection

Restrict or object to certain types of data processing (e.g., marketing communications).

8.5 Withdraw Consent

If processing is based on consent, you may withdraw it at any time (this will not affect the lawfulness of processing before withdrawal).

8.6 Lodge a Complaint

File a complaint with your local data protection authority if you believe your rights have been violated.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe, typically within 30 days.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our Site and App may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. International Users

If you access our services from outside Ghana, please be aware that your information may be transferred to, stored, and processed in Ghana or other countries where our servers or service providers are located. These countries may have different data protection laws than your country of residence. By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our Site/App with a revised "Last Updated" date or by sending you a direct notification (e.g., email). Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns promptly and transparently.