Our commitment to your privacy
myLaundry uses technology to provide fast, reliable laundry services. This Privacy Policy explains what data we collect, how we use it to serve you, and the choices you have.
Information we collect
- - Contact details such as name, phone number, and email.
- - Order details such as service type, garment counts, special instructions.
- - Pickup and delivery addresses and preferred time windows.
- - Payment information handled securely by our payment processor; we do not store full card details.
- - Usage data (pages viewed, device/browser info) to improve performance.
- - Communications with us (WhatsApp, SMS, email, calls) for support.
How we use your information
- - To process and deliver your laundry orders.
- - To send order updates and reminders via SMS, WhatsApp, email, or in‑app notifications.
- - To personalize services, improve quality, and prevent fraud.
- - To provide support and respond to questions.
- - To analyze service performance and enhance our technology.
How we share information
We share information only as needed to provide our service:
- - With trusted vendors: payment processors, SMS/WhatsApp providers, mapping and analytics.
- - With drivers or couriers for pickup and delivery logistics.
- - When required by law or to protect our rights, users, and the public.
- - We do not sell your personal information.
Retention and security
- - We keep order records only as long as necessary for service, accounting, and legal obligations.
- - We use administrative, technical, and physical safeguards to protect data.
- - If an incident occurs, we will notify affected users when required.
Your choices
- - You can request access, correction, or deletion of your data where applicable.
- - You can opt out of marketing messages at any time (service notifications will still be sent).
- - You can disable certain analytics cookies in your browser settings.
Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
Updates to this policy
We may update this policy to reflect changes in our services or the law. We will post the revised date on this page.
