Laundry Service Terms

1. Overview

These Laundry Service Terms ("Service Terms") govern the use of all laundry-related services provided by myLaundry Services Ltd ("myLaundry," "we," "us," or "our"). They apply to every customer who engages our services through any of our channels — including our website (mylaundrynow.com), mobile app, physical stores, WhatsApp ordering, or any other authorized platform.

By requesting or paying for laundry services, you agree to be bound by these Service Terms. These Terms operate alongside our Website Terms and Conditions, which govern general website and app use.

2. Scope of Service

myLaundry offers washing, dry cleaning, ironing, and related garment-care services. Our services include both drop-off and pickup/delivery options coordinated through our app, website, WhatsApp bot, or in-person locations.

We may partner with third-party logistics providers (including Yango, Bolt, Uber, and other couriers) for pickups and deliveries. While we coordinate delivery windows and do our best to ensure punctuality, delivery times are estimates only, and myLaundry cannot guarantee exact arrival times.

3. Payment Policy

• • All orders are prepaid in full before processing begins.
• • Accepted payment channels include in-person payments at branches, mobile app payments, web checkout, and WhatsApp payment links.
• • Orders will not be scheduled or cleaned until payment is confirmed.
• • Once cleaning begins, all payments become final and non-refundable.

4. Item Inspection and Condition

Customers are responsible for ensuring that items are properly checked before handover. myLaundry will make a reasonable inspection of garments upon receipt but will not be liable for:

• • Hidden damages, weak fabric seams, or loose embellishments, or
• • Items with missing, incomplete, or incorrect care labels.

Items marked "delicate," "designer," or "special fabric" are handled with care; however, cleaning them is at the customer's own risk.

5. Liability and Damage Policy

If an item is lost or damaged while in our care, compensation will be limited to a maximum of GHS 300 per item, regardless of the item's value or brand.

myLaundry is not responsible for:

• • Normal wear, color fading, shrinkage, or minor texture changes from standard cleaning methods.
• • Damage due to weak fabrics, dye instability, or pre-existing conditions.
• • Any loss or damage caused by inaccurate or missing care labels.

6. Re-Clean Policy

If you are dissatisfied with the quality of cleaning, you may request a free re-clean of the same item(s) within 24 hours of delivery or pickup.

• • The item must be unworn and returned in the same condition received.
• • This offer is valid only once per order and does not extend to new or additional services.

7. Delivery and Pickup

We strive to maintain timely pickups and deliveries, but external factors such as traffic, weather, or courier delays may affect timing.

myLaundry is not liable for delays caused by third-party delivery services or events beyond our control. Customers must ensure that someone is available at the specified address to hand over or receive items at the agreed times.

8. Storage and Uncollected Items

Items not collected or deliverable within 60 days from completion will be considered abandoned. myLaundry reserves the right to:

• • Donate, repurpose, or dispose of such items at our discretion, and
• • Charge reasonable storage or handling fees before donation or disposal.

Customers will not be entitled to compensation or refunds for abandoned items.

9. Service Refusal and Inspection Rights

myLaundry reserves the right to refuse service at any point if:

• • Items are heavily soiled, contaminated, or infested,
• • We suspect the presence of illegal substances or materials, or
• • The items pose a health, safety, or legal risk to our staff or operations.

We may inspect items at any stage and, if necessary, report suspicious findings to law enforcement authorities.

10. Revisions, Suspension, and Service Changes

myLaundry may modify or suspend services temporarily without liability, including for:

• • Maintenance or system upgrades,
• • Public holidays, supply or fuel shortages, or
• • Operational or safety concerns.

We will make reasonable efforts to notify customers of significant disruptions but are not obligated to provide compensation for delays or temporary unavailability.

11. Memberships and Promotions

Customers participating in myLaundry membership plans, such as Sapphire myPass or other loyalty programs, are subject to the specific terms and conditions governing those plans.

Discounts, points, and promotional offers may vary and cannot be exchanged for cash or combined unless explicitly allowed.

12. Limitation of Liability

To the fullest extent permitted by law, myLaundry and its affiliates are not liable for:

• • Indirect or consequential losses,
• • Delays, or
• • Any loss of profit, data, or goodwill arising from the use of our services.

Our total liability to any customer will not exceed GHS 300 per affected item, under any circumstance.

13. Indemnity

You agree to indemnify and hold harmless myLaundry, its employees, and partners from any claims, damages, or legal costs arising from your misuse of our services or violation of these Service Terms.

14. Governing Law and Jurisdiction

These Service Terms are governed by the laws of the Republic of Ghana.

All disputes arising under or relating to these Terms shall be subject exclusively to the courts of Ghana.

15. Relationship to Website Terms

These Laundry Service Terms operate in conjunction with our Website Terms and Conditions and Privacy Policy.

When you use our website or app, you agree to both sets of terms. In case of a conflict, these Laundry Service Terms apply specifically to laundry-related matters.