Laundry Terms and Conditions

These Laundry Terms and Conditions govern the specific laundry services provided by myLaundry and supplement our general Terms of Service.

1. Garment Care and Handling

• • We follow care label instructions on all garments. Items without care labels are processed at your own risk.
• • Delicate and designer items require special handling and may incur additional charges.
• • We reserve the right to refuse service for items deemed unsuitable for our cleaning processes.

2. Service Standards

• • Standard turnaround time is 24-48 hours for regular laundry services.
• • Express services (same-day or next-day) are available at premium rates.
• • All items are washed, dried, folded, and packaged with care using quality detergents and fabric softeners.

3. Liability and Damage

• • myLaundry is not liable for damage to items with pre-existing wear, tears, or defects.
• • Claims for damage or loss must be reported within 24 hours of delivery.
• • Maximum liability is limited to 10x the cleaning cost or the depreciated value of the item, whichever is lower.
• • We are not responsible for items left in pockets (money, receipts, electronics, etc.).

4. Special Items

• • Leather, suede, fur, wedding dresses, and antique items require special processing.
• • Items with heavy staining, pet hair, or odors may require pre-treatment at additional cost.
• • Comforters, curtains, and oversized items are subject to weight-based pricing.

5. Pricing and Payment

• • Pricing is based on weight, item type, and service level selected.
• • Final pricing may vary from estimates based on actual items and services required.
• • Payment is due at the time of delivery or as agreed in your service plan.

6. Collection and Delivery

• • We provide contactless pickup and delivery within our service areas in Ghana.
• • Items must be ready for collection at the scheduled time in a clean, accessible location.
• • Delivery attempts are made during agreed time windows. Additional delivery fees apply for failed attempts.
• • Items not collected within 30 days of completion may be donated to charity.

7. Health and Safety

• • We maintain high hygiene standards and separate loads to prevent cross-contamination.
• • Items suspected of contamination or health risks will be handled with appropriate precautions.
• • Our eco-friendly detergents are safe for sensitive skin, but please inform us of any allergies.